Customer Statements and Reminder Letters

The Mass Email tab enables you to send statements and reminder letters to your customers.

To send mass email you need to have access to the following items:

• A email template A form email that communicates a standard message, such as a reminder letter or remittance. Email templates are a standard Salesforce CRM feature. to provide the format and the static content of the message.
• A selection definition Stores predefined source objects/fields and filter conditions for use in the desktop apps and when sending email messages such as remittances and reminder letters to a group of accounts. to provide the account selection criteria and variable content of the message.

If your administrator One or more individuals in your organization who can configure and customize the application. Users assigned the System Administrator profile have administrator privileges. has installed the Accounting Reporting Expansion Pack, you will have access to a selection of sample email templates designed for this purpose. See Administrator Setup (First Install) for more information.

The message recipient is the contact defined in the Finance Contact custom account field. All records returned by a selection definition must have a finance contact on the related account, and that contact must have an email address.

See the list of related topics for more information.