Reverting Billing

Reverting billing deletes the billing event and its billing event items, and reverts associated records to a state where they are eligible for billing again. If you have the correct permissions, you can revert billing for released and invoiced billing events or billing event items.

Notes:
  • You cannot undo this action.
  • If PSA – Accounting Connector is installed in your org, a billing event might be linked to a sales invoice and credit note. In that case, when you revert billing data, PSA – Accounting Connector tries to process the related Accounting document. Depending on the scenario, the Accounting document is automatically processed or you might need to perform additional manual steps. For more information, see Reverting Billing Data for Invoiced Billing Events.

Important Information if Billing is Capped at Budget Level

When billing is capped at budget level as explained in Applying a Billing Cap to Individual Budgets, if you release a billing event that exceeds a budget cap PSA optimizes the billing event to ensure that the budget's full amount is billed. This optimization results in the original billing event being released, but any billing event items that could not be released are moved to a new billing event and a pair of miscellaneous adjustments is created for any overageClosed When a billing event item partially fits within a budget cap, overage is the amount by which the item exceeds the budget amount..

If you subsequently revert billing for the original billing event, the billing event and miscellaneous adjustments that were generated automatically as a result of billing event optimization are not reverted. You must identify these records, then manually revert the billing event and delete the miscellaneous adjustments. For more information, including how to identify these records, see Billing Event Optimization for Capped Budgets.

How to Revert Billing

You can revert billing for single or multiple billing events from the following pages:

To revert billing data for a single billing event from a billing event record:

  1. On the billing event record, click Revert Billing.
  2. Read the information message.
  3. Click Revert Billing to continue.

To revert billing for billing events from the Billing Events list view or the Billing Events related list on a project:

  1. Select the billing events in the list.
  2. Click Clear Billing Data.

To revert billing for billing event items from the Billing Event Items list view or the Billing Event Items related list on a project:

  1. Select the billing event items in the list.
  2. Click Clear Billing Data.