Playbook AI Summary Lightning Component Permissions
These permissions are for the CSC Playbook AI Summary Lightning component, which you can add to playbook record pages.
Apex Class Access
The following Apex class access is required.
| Apex Class | Access | Description | Mandatory |
|---|---|---|---|
| GenAiAvailabilityController | Enabled | Required to use AI features in Customer Success Cloud. | Yes |
| PlaybookSummaryController | Enabled | Required to use playbook AI summary features in Customer Success Cloud. | Yes |
| TelemetryController | Enabled | Required to log data in Telemetry. | No |
For information on Apex class access, search for "Apex Class Access" in the Salesforce Help.