Chat Message Fields

Note:

This feature is part of the Certinia Early Adopter Program. This program is only available to a limited number of customers. For more information, contact your Certinia Account Team.

The Chat Message object includes the following fields.

* – Mandatory field

Fields on the Chat Message Object
Field   Description
Approval Outcome  

Your decision on the approval request in the chat message. This field is left blank if you didn't make a decision. The values are:

  • "Approved"
  • "Rejected"
Async Monitor Error   The error the monitor gave for the background job whose handle this chat message carried. Blank when the monitor recorded no error.
Async Monitor Status  

The terminal state of the background job whose handle this chat message carried. Blank while the job is running, or when nothing was recorded. The values are:

  • "Complete"
  • "Failed"
Chat Session * The chat session that relates to this chat message.
Current Phase   Identifies the agent workflow phase when the message was created: Planning, Modifying, Confirming, Executing, or Complete.
Display in Chat   If selected, the message is shown in the conversation. If deselected, the message is stored for auditing purposes only.
Message Content   The content of the chat message.
Response Feedback  

Your rating of the agent response in the chat message. This field is blank if you did not rate the response. The values are:

  • "Liked"
  • "Disliked"
Sender Type * The type of sender (human, agent, or system) who sent the chat message.
Sequence * The order of the chat message within the chat session.
Timestamp * The date and time the chat message was created.