SECTIONSNavigating a Conversation with the Keyboard
You can read and work through a conversation using your keyboard. The conversation history is a single stop in the tab order, so pressing Tab moves focus to the history as a whole rather than to each message in turn. From there, you use the arrow keys to move between individual messages. Agent chat brings each message you move to into view.
The following table details the keys that move focus when the conversation history has focus.
| Action | Windows | Mac |
|---|---|---|
| Moves focus to the first message. | Home | Fn + Left Arrow |
| Moves focus to the most recent message. | End | Fn + Right Arrow |
| Moves focus to the next message. If no message has focus, moves focus to the first message. | Down Arrow | Down Arrow |
| Moves focus to the previous message. If no message has focus, moves focus to the most recent message. | Up Arrow | Up Arrow |
These keys apply only when focus is in the conversation history. When focus is in the input field, the up and down arrow keys step through the messages you sent earlier instead. For more information, see Sending Messages to an Agent.
On a question card that you have not yet answered, the arrow keys move the selection between the card's options instead of between messages. Home and End select the first and last options. A question card doesn't take focus when it appears, so you can continue typing in the input field. After you answer or skip a question card, the arrow keys move between messages as usual, and the card is treated as a single message.
When an agent asks you to confirm a change, focus moves to the Approve button on the confirmation card, so that you can respond without leaving the keyboard.
For more information about question cards and approval cards, see Agent Cards Overview.