Starting a New Chat

Note:

This feature is part of the Certinia Early Adopter Program. This program is only available to a limited number of customers. For more information, contact your Certinia Account Team.

Start a new chat when you want to clear the current conversation, or when you want to work with a different agent. You cannot change the agent mid-conversation. For more information, see Opening an Agent Chat.

To start a new chat with an agent, do one of the following:

• Click New Chat from the chat container. This clears the current conversation and starts a new chat session without closing the container. The agent you selected remains selected so that you can continue working with the same agent. You can also select a different agent for the new conversation.
• Close the chat container and open it again by clicking | Veda. When you close the chat container, your in-progress conversation ends and the agent selection clears, so you can select a different agent the next time you open an agent chat.

To review a conversation from an earlier session, use the page view. For more information, see Reviewing Past Conversations on the Veda Page.