Agent Chat Overview

Note:

This feature is part of the Certinia Early Adopter Program. This program is only available to a limited number of customers. For more information, contact your Certinia Account Team.

Agent chat is the shared chat container that hosts the Veda Flex agents in the AI Connector package. Use it to ask an agent for help with a task in natural language.

Every Veda Flex agent formats dates and numbers to match your locale automatically, so responses use one consistent, unambiguous format throughout a conversation. Relative dates, such as "today" or "next Tuesday", are resolved using your time zone.

The agents available to you depend on the custom permissions your administrator has granted you. For information about the available agents, see Agents in AI Connector. If your administrator has not yet granted you access to any agents, the chat container opens with an empty state and you cannot send messages.

For information about opening agent chat and selecting an agent, see Opening an Agent Chat. For information about sending messages, see Sending Messages to an Agent.

Agent Chat Features

For information about the features of agent chat, see the following topics:

Agent Chat Page View

You can continue an active conversation with an agent in the page view of agent chat. The Veda page gives you more space to work with detailed or complex responses, and a side panel where you can review and resume your past conversations. For more information, see Veda Page Overview.