SECTIONSReferring to Table Rows
When you ask an agent to find records, it displays the matching records in the conversation, often in a table that you can page through.
A table of records includes a numbering column as its first column, headed #. The rows are numbered from 1, and the numbering continues across each set of records that the agent displays. The numbering column is separated from the data by a vertical line so that a row number is not confused with a value that begins with a number. This column is additional to the five data columns that the agent selects, and you cannot sort or resize it.
You can refer to a row by its number or by its position. For example, you can enter Hold #2, Assign the second one, or simply 2. The agent counts down the # column of the table that the agent displayed most recently, then acts on the record in that row. A table for a new query numbers its rows from one.
A number means a row number. Even if a record elsewhere in the table has an auto-number that ends in the same digits, the agent acts on the row, not on that record. To act on a particular record rather than a row, enter the record's full name or auto-number.
If the table contains no such row, the agent tells you which rows it does contain rather than acting on a different record. The exception is a bare number, such as 12, that matches the auto-number of exactly one record the agent has already shown you: in that case, the agent acts on that record. If the row number is greater than the records that the agent is showing you, the agent tells you the range of records that it displayed, and you can ask for the set that contains the row you want.
For information about how the agent displays records in tables, see Record Search Results Overview.