Customer Success Cloud AI Agent Invocable Action Reference

csag_ActionCreateExpOpp

Creates an expansion opportunity record for a specific account from a suggested expansion opportunity.

PropertyValue
LabelCreate Expansion Opportunity
CategoryMonetizing Customer Success
SinceSummer 2026
Read-onlyNo
Supports AgentsYes
Supports FlowsYes
Async ActionNo
Keywordsexpansion opportunity, create, account

Request Parameters

FieldTypeLabelDescriptionRequired
accountIdIdAccount IdID of the account record to create the expansion opportunity for.Yes
nameStringNameThe name of the expansion opportunity to create.Yes
descriptionStringDescriptionThe description of the expansion opportunity to create.No
predictedValueDecimalPredicted ValueThe predicted value of the expansion opportunity to create.No
statusStringStatusThe status of the expansion opportunity to be created. Must be one of the following exact values: New, Active, On Hold, Handover, Closed. If blank, default to new.No
ownerIdOwnerID of the resource record that owns the expansion opportunity to be created. This must be a resource record ID, not a Salesforce user ID.No

Response Parameters

FieldTypeLabelDescriptionRequired
ExpansionOpportunityIdIdExpansion Opportunity IdThe ID of the created expansion opportunity record.Yes
ConfirmationStringConfirmationConfirmation that the expansion opportunity record was created.Yes
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