Customer Success Cloud AI Agent Invocable Action Reference

csag_ActionGenerateStratNextSteps

Generates a strategic plan for the account spanning the next 30, 60, and 90 days from Risks and Blockers and Expansion Opportunities previously generated in the current chat.

PropertyValue
LabelGenerate Strategic Plan
CategoryAccount Summarization
SinceSummer 2026
Read-onlyYes
Supports AgentsYes
Supports FlowsYes
Async ActionNo
Keywordsstrategic plan, ai, account, strategic, next steps

Request Parameters

FieldTypeLabelDescriptionRequired
RecordIdIdRecord IdThe ID of the account record associated with the strategic plan.Yes
RisksAndBlockersStringRisks & BlockersThe Risks & Blockers section generated earlier in this chat for the account. At least one of Risks & Blockers or Expansion Opportunities must be supplied; the action errors when both are blank.No
ExpansionOpportunitiesStringExpansion OpportunitiesThe Expansion Opportunities section generated earlier in this chat for the account. At least one of Risks & Blockers or Expansion Opportunities must be supplied; the action errors when both are blank.No

Response Parameters

FieldTypeLabelDescriptionRequired
StrategicNextStepsStringStrategic PlanA strategic plan for the provided account record.Yes
© Copyright 2009–2026 Certinia Inc. All rights reserved. Various trademarks held by their respective owners.