Customer Success Cloud AI Agent Invocable Action Reference

csag_ActionCreatePlaybookTasks

Create playbook tasks based on playbook task names, start date, end date, note, status, resource role and parent record the playbook tasks are related to.

PropertyValue
LabelCreate Playbook Tasks
CategorySuccess Management
SinceSummer 2025
Read-onlyNo
Supports AgentsYes
Supports FlowsYes
Async ActionNo
Keywordsplaybook tasks, create, manage

Request Parameters

FieldTypeLabelDescriptionRequired
EndDateDateEndDateThe single end date for the playbook tasks. This Date will be used for all created playbook tasks. If the Date is null then the playbook tasks will not have an end date.No
NoteStringNoteThe single note for the playbook tasks. This note will be used for all created playbook tasks. If the note is null then the playbook tasks will have no notes.No
ParentIdIdParentIdThe single ID of the parent record the playbook tasks are related to. This Id will be used for all created playbook tasks. If the ID is null then the playbook tasks will not be related to any parent record.No
ResourceRoleStringResourceRoleThe single resource role for the playbook tasks, such as "Customer Success Manager" or "Account Executive". This resource role will be used for all created playbook tasks. If the resource role is null then the playbook tasks will not have a resource role. A resource role is a job role and not a specific person.No
StartDateDateStartDateThe single start date for the playbook tasks. This Date will be used for all created playbook tasks. If the Date is null then the playbook tasks will not have a start date.No
StatusStringStatusThe single status for the playbook tasks. This status will be used for all created playbook tasks. If the status is null then the playbook tasks will have the default status.No
TaskNamesList<String>TaskNamesThe list of names for generating tasks. A valid name must be provided for each playbook task to be created. If the list is empty then no playbook tasks will be created.Yes

Response Parameters

FieldTypeLabelDescriptionRequired
PlaybookTasksList<csc__Playbook_Task__c>PlaybookTasksThe playbook tasks created.Yes
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