Customer_Return__c

Label: Customer Return

Customer returns enable you to book items in for return to a particular warehouse. For instance, a customer may return an item that is faulty and want an exchange, a repair or a credit. Once a customer return has been created for an item, it can be returned to the appropriate warehouse. When the item has been returned, received and inspected, the appropriate return action can be carried out.

Field Name	Field Label	Created in Version	Description	Type
Actual_Value_of_Return_Items__c	DEPRECATED: Actual Value of Return Items	Fall 2018	The extended price for each line is rolled up to give the total value of all of the actual customer return lines.	Summary
Actual_Value_of_Returned_Items__c	Actual Value of Returned Items	Fall 2019	The extended price for each line is rolled up to give the total value of all of the actual customer return lines.	Summary
Actual_Value_of_Returns_Less_Return_Fees__c	Actual Value of Returns Less Return Fees	Fall 2018	The actual value of the returned items minus the return fees. Formula: Actual_Value_of_Returned_Items__c - Return_Fees__c	Currency(18,9)
Confirm_To__c	Confirm To	Fall 2018	Email address to be used to email end customer with updates on the customer return status. The default value is the email address on the sales order which can be changed as required.	TextArea
Currency__c	Currency	Fall 2018	Formula: Sales_Order__r.Currency__r.Name	Text
Customer_Account__c	Customer Account	Fall 2018	Formula: Sales_Order__r.Customer_Account__r.Name	Text
Customer_Credit_Minus_NC_Items_and_Fees__c	DEP: Cust Credit Minus NC Items and Fees	Fall 2018	Total actual value of returned items minus total return fees, minus total value of Non Conforming (NC) items. Only customer return lines with a return action of Customer Credit will be included. Formula: Actual_Value_of_Returned_Items__c - Return_Fees__c - Value_of_Non_Conforming_Items_Inspected__c	Currency(18,9)
Customer_Purchase_Order_Number__c	Customer Purchase Order Number	Fall 2018	Formula: Sales_Order__r.Customer_Purchase_Order__c	Text
Expected_Value_of_Return_Items__c	Expected Value of Return Items	Fall 2018	The extended price for each line is rolled up to give the total value of all of the expected customer return lines.	Summary
Expiry_Date__c	Expiry Date	Fall 2018	The date on which the customer return expires. The default expiry period is 30 days after the created date. This can be changed in the customer return custom setting.	Date
External_Notes__c	External Notes	Fall 2018	Warranty claim administrator's notes to the customer on how the claim is to be resolved.	Html(32000)
Inspection__c	Inspection	Fall 2018	Inspection options for the customer return. The option selected at header level will be the default for the customer return lines. Line values can be changed. Editing is enabled by a custom setting.	Picklist: Inspection Required No Inspection Required No Inspection Required - Customer Scrapping Unused/Closed Box
Internal_Notes__c	Internal Notes	Fall 2018	Notes for internal use can be added here.	Html(32000)
Reason_for_Return__c	Reason for Return	Fall 2018	Reason for the customer return. The reason selected at header level will be the default for the customer return lines, but each line value can be changed individually.	Picklist: Item Faulty Item Not Required Item Not as Expected
Return_Action__c	Return Action	Fall 2018	The customers preferred action. The action selected at the header will be the default for the customer return lines. Each line action can be changed individually.	Picklist: Customer Credit Customer Exchange Repair
Return_Fees__c	Return Fees	Fall 2018	The restocking fees and other fees associated with each line are rolled up to give the total value of the return fees.	Summary
Return_Warehouse__c	Return Warehouse	Fall 2018	Looks up to: Warehouse__c	Lookup
Sales_Order__c	Sales Order	Fall 2018	Looks up to: Sales_Order__c	Lookup
Shipping__c	Shipping	Fall 2018	Shipping options. If the item is not being returned select No Shipping Required - Customer Scrapping. If your customer is returning the item select Customer Arranging Shipment. If you are arranging the shipment Use Shipment Arrangement Required.	Picklist: Customer Arranging Shipping No Shipping Required - Customer Scrapping Shipment Arrangement Required
Status__c	Status	Fall 2018	Status of the customer return. Updated by the system as the items progress through the customer returns process.	Picklist: Approved Inspected New Partially Received Received Submitted for Approval
Value_of_Credit_Minus_NC_Items_and_Fees__c	Value of Credit Minus NC Items and Fees	Fall 2019	Total actual value of returned items minus total return fees, minus total value of Non Conforming (NC) items. Only customer return lines with a return action of Customer Credit will be included.	Summary
Value_of_Non_Conforming_Items_Inspected__c	Value of Non Conforming Items Inspected	Fall 2018	The value of all non conforming return item lines are rolled up to give the total value of non conforming items inspected.	Summary