Order and Inventory Management Data Dictionary

Customer_Return__c

Label: Customer Return

Customer returns enable you to book items in for return to a particular warehouse. For instance, a customer may return an item that is faulty and want an exchange, a repair or a credit. Once a customer return has been created for an item, it can be returned to the appropriate warehouse. When the item has been returned, received and inspected, the appropriate return action can be carried out.

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Actual_Value_of_Return_Items__c DEPRECATED: Actual Value of Return Items Fall 2018 The extended price for each line is rolled up to give the total value of all of the actual customer return lines.

Summary
Actual_Value_of_Returned_Items__c Actual Value of Returned Items Fall 2019 The extended price for each line is rolled up to give the total value of all of the actual customer return lines.

Summary
Actual_Value_of_Returns_Less_Return_Fees__c Actual Value of Returns Less Return Fees Fall 2018 The actual value of the returned items minus the return fees.

Formula:
Actual_Value_of_Returned_Items__c - Return_Fees__c
Currency(18,9)
Confirm_To__c Confirm To Fall 2018 Email address to be used to email end customer with updates on the customer return status. The default value is the email address on the sales order which can be changed as required.

TextArea
Currency__c Currency Fall 2018 Formula:
Sales_Order__r.Currency__r.Name
Text
Customer_Account__c Customer Account Fall 2018 Formula:
Sales_Order__r.Customer_Account__r.Name
Text
Customer_Credit_Minus_NC_Items_and_Fees__c DEP: Cust Credit Minus NC Items and Fees Fall 2018 Total actual value of returned items minus total return fees, minus total value of Non Conforming (NC) items. Only customer return lines with a return action of Customer Credit will be included.

Formula:
Actual_Value_of_Returned_Items__c - Return_Fees__c - Value_of_Non_Conforming_Items_Inspected__c
Currency(18,9)
Customer_Purchase_Order_Number__c Customer Purchase Order Number Fall 2018 Formula:
Sales_Order__r.Customer_Purchase_Order__c
Text
Expected_Value_of_Return_Items__c Expected Value of Return Items Fall 2018 The extended price for each line is rolled up to give the total value of all of the expected customer return lines.

Summary
Expiry_Date__c Expiry Date Fall 2018 The date on which the customer return expires. The default expiry period is 30 days after the created date. This can be changed in the customer return custom setting.

Date
External_Notes__c External Notes Fall 2018 Warranty claim administrator's notes to the customer on how the claim is to be resolved.

Html(32000)
Inspection__c Inspection Fall 2018 Inspection options for the customer return. The option selected at header level will be the default for the customer return lines. Line values can be changed. Editing is enabled by a custom setting.

Picklist:
Inspection Required
No Inspection Required
No Inspection Required - Customer Scrapping
Unused/Closed Box
Internal_Notes__c Internal Notes Fall 2018 Notes for internal use can be added here.

Html(32000)
Reason_for_Return__c Reason for Return Fall 2018 Reason for the customer return. The reason selected at header level will be the default for the customer return lines, but each line value can be changed individually.

Picklist:
Item Faulty
Item Not Required
Item Not as Expected
Return_Action__c Return Action Fall 2018 The customers preferred action. The action selected at the header will be the default for the customer return lines. Each line action can be changed individually.

Picklist:
Customer Credit
Customer Exchange
Repair
Return_Fees__c Return Fees Fall 2018 The restocking fees and other fees associated with each line are rolled up to give the total value of the return fees.

Summary
Return_Warehouse__c Return Warehouse Fall 2018 Looks up to: Warehouse__c
Lookup
Sales_Order__c Sales Order Fall 2018 Looks up to: Sales_Order__c
Lookup
Shipping__c Shipping Fall 2018 Shipping options. If the item is not being returned select No Shipping Required - Customer Scrapping. If your customer is returning the item select Customer Arranging Shipment. If you are arranging the shipment Use Shipment Arrangement Required.

Picklist:
Customer Arranging Shipping
No Shipping Required - Customer Scrapping
Shipment Arrangement Required
Status__c Status Fall 2018 Status of the customer return. Updated by the system as the items progress through the customer returns process.

Picklist:
Approved
Inspected
New
Partially Received
Received
Submitted for Approval
Value_of_Credit_Minus_NC_Items_and_Fees__c Value of Credit Minus NC Items and Fees Fall 2019 Total actual value of returned items minus total return fees, minus total value of Non Conforming (NC) items. Only customer return lines with a return action of Customer Credit will be included.

Summary
Value_of_Non_Conforming_Items_Inspected__c Value of Non Conforming Items Inspected Fall 2018 The value of all non conforming return item lines are rolled up to give the total value of non conforming items inspected.

Summary


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